Cancellation Policy
- Objectives and background.
Maxwell Tutoring is committed to providing the best service in a timely manner. We aim to accommodate your needs.
Unfortunately, when a client cancels without giving adequate notice, it prevents another client from being served. Further, we take time in preparation to ensure the most value possible can be brought to the sessions. This cancellation policy is used as a way of respecting the time commitment of all involved. It explains the process for requesting a cancellation and the fees applicable. This policy is used in fairness to both our business and the clients who would otherwise be served had they wanted an appointment.
We are implementing a straightforward cancellation policy to be upfront about all the costs you may face when engaging our services.
2. Cancellation Process.
We understand situations can arise in which you must cancel your appointment. Due to limited appointment availability, we request that you cancel with adequate notice. This allows us to fill that appointment slot.
You may cancel by contacting us
(a) Telephone: 0449 960 240
(b) email : benji@maxwelltutoring.com.au
(c) SMS through to 0449960240
Should you be unable to reach us through telephone please leave a voicemail.
We require a minimum of 24 hrs notice for cancellation. Please inform us by calling or sms prior to your scheduled appointment to notify us of any changes or cancellations.
2.1 Late Arrivals
Late arrivals can only be extended to the remaining time of the schedualed appointment. If you are 30 minutes past your set appoinment we will have to rescheduale/cancel the appointment, which may incur a cancellation fee.
3. Cancellation Fee
(a) The cancellation fee is $60
(b) The cancellation fee will be charged by bank transfer
(c) The cancellation fee may be deducted from any deposit paid for the appointment (if any).
(d) The cancellation fee is the sole responsibility of the client and must be paid in full within 48hrs after invoicing.
4. Acceptable circumstances for waiving cancellation fees
We understand that plans may change due to uncontrollable and external circumstances. Missed appointments can be unintentional or may stem from an emergency, etc. Therefore, cancellation due to such circumstances will not incur a cancellation fee. Having cancellation fees waived require approval from Maxwell Tutoring.
5. Refund Policy
If the notice is given 24 hours before the scheduled appointment, Maxwell Tutoring will refund any deposit that was received to book an appointment.
6. Questions
Our business firmly beleives that a good client and business relationship is based upon mutual understanding. Questions about our cancellation policy should be directed to Benji – 0449 960 240.
7. Agreement
Please sign that you have read, understood and consented to this Cancellation Policy. By signing, you understand that you are holding a spot and you may be charged a cancellation fee if and appointment is cancelled without providing at least 1 notice or the appointment is missed.
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